Customer Care Policy
Anyone that contact’s us for any reason will be regarded as a highly valued customer and we will be obliged to provide them with the best customer service.
We are committed to providing our loyal customers with good service that meets their expectations. We recognise that our customer's needs are varied and treat them like individually. Our business conducts will be fair, and our customers will be always spoken to with honesty. We recognise that by providing our customers with service we are helping our customers in the best possible way. We will listen to our customers and try to provide the products and service that they really need.
Our answers to any enquiry or complaint will be easy to understand. All emailed enquiries or complaints will receive at least an initial response by the next working day and all employees dealing with customers will identify themselves with their name. We still reserve the right to limit the use of resources on or unreasonable demands.
If you have a complaint or compliment, we would love to hear from you please email us at firstname.lastname@example.org.