WARRANTY POLICY
All our manufactured scales come with a 12-month manufacturer warranty covering defects in workmanship and materials.
This warranty does not apply to issues resulting from any of the following:
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Improper application, installation, wiring, or operation outside the scope of the manufacturer’s instructions.
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Accidents or faults related to suspension components, air systems, air bags, or power surges.
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Negligence or misuse, including inadequate maintenance, abuse, unauthorized modifications, or user error.
Disclaimer of Liability
TRUCKTRONIX Pty. Ltd. accepts no responsibility or liability for any loss or damage resulting from the use or misuse of our products. Under no circumstances shall TRUCKTRONIX Pty. Ltd. be held liable for direct, indirect, special, incidental, or consequential damages—including but not limited to loss of profits or time—arising from the use, operation, or performance of any TRUCKTRONIX product.
In all cases, TRUCKTRONIX Pty. Ltd.'s total liability will be limited to the original purchase price of the product in question.
We reserve the right to make changes or improvements to our product designs, construction, or appearance without prior notice. TRUCKTRONIX Pty. Ltd. may also, at its discretion, discontinue support, warranty, or repair services for products deemed obsolete.
No employee or agent of TRUCKTRONIX Pty. Ltd. is authorized to alter the terms of this warranty disclaimer without written permission from TRUCKTRONIX Pty. Ltd.
RETURNING PRODUCTS
Before returning any product, please obtain a Return Authorization Number by contacting Customer Service at 1300 342 147 (Local) +61473911911 (International) or emailing sales@haulweigh.com.
Unless specified otherwise by TRUCKTRONIX Pty. Ltd., customers are responsible for all return shipping costs. To ensure safe transit, please pack items securely and insure them against potential damage or loss. TRUCKTRONIX Pty. Ltd. is not liable for damage due to poor packaging or items lost during transit.
CANCELLATIONS & RESTOCKING
A Return Authorization Number is required before returning any item. Only new, unused, and undamaged products are eligible for return. Credit will be issued to the original purchaser once the product is inspected and confirmed to be in brand-new condition.